Return Policy
We hope you love what you’ve ordered! But just in case you’re not 100% satisfied, we’ve made the return process super easy.How long do I have to make a return?We gladly accept returns within 30 days of receipt for most items in new condition.How do I make a return?
1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.Note：You will need to pay for your return. Please use a trackable service and keep your proof of postage receipt, just in case your order is lost on its way back to canorna.
If you are a customer with delivery address in Belgium, France, Germany, Italy, Netherlands, Spain, Sweden, United Kingdom, Ireland, Poland,please follow the return guidelines to complete your return.
1. Sign into your canorna account.
2. Find the order in My Orders, click the “Return Item” button.
3. Select the item(s) you would like to return, indicate the reason, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Drop off your package at the delivery point closest to you. (Please keep the return receipt and send it to us.)
*If you cannot find your return label, please search the returned order in “My Orders”
→ Click “Order Details”
→ Click “Return & Refund Record” in the top right corner
→ Click “View” to download.Note: If the Return Label is used, the corresponding fee will be deducted from your refund amount.
Can I still return items if they are worn, damaged, or have the tags removed?
1. Items must be returned unworn, unwashed, undamaged, and with all original tags attached.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, jewelry, beauty and accessories (except scarves, bags, and mermaid blankets). We cannot offer refunds on cosmetic if the hygiene seal has been broken.
3. Items with non-returnable marks and free gifts cannot be returned.
Note:
1. Please do not send your return to the address on your package. This is not the return address and will affect processing your return.
2. Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-canorna products.
3. If you receive a damaged/defective item, please contact canorna Customer Service within 24 hours of receipt.How will I get my refund？Your request will be processed within 5 business days after we receive your return. The refund will be issued to your canorna Wallet or the original payment account, as per your request.
Note: The original shipping fee and shipping guarantee are non-refundable.
1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.Note：You will need to pay for your return. Please use a trackable service and keep your proof of postage receipt, just in case your order is lost on its way back to canorna.
If you are a customer with delivery address in Belgium, France, Germany, Italy, Netherlands, Spain, Sweden, United Kingdom, Ireland, Poland,please follow the return guidelines to complete your return.
1. Sign into your canorna account.
2. Find the order in My Orders, click the “Return Item” button.
3. Select the item(s) you would like to return, indicate the reason, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Drop off your package at the delivery point closest to you. (Please keep the return receipt and send it to us.)
*If you cannot find your return label, please search the returned order in “My Orders”
→ Click “Order Details”
→ Click “Return & Refund Record” in the top right corner
→ Click “View” to download.Note: If the Return Label is used, the corresponding fee will be deducted from your refund amount.
Can I still return items if they are worn, damaged, or have the tags removed?
1. Items must be returned unworn, unwashed, undamaged, and with all original tags attached.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, jewelry, beauty and accessories (except scarves, bags, and mermaid blankets). We cannot offer refunds on cosmetic if the hygiene seal has been broken.
3. Items with non-returnable marks and free gifts cannot be returned.
Note:
1. Please do not send your return to the address on your package. This is not the return address and will affect processing your return.
2. Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-canorna products.
3. If you receive a damaged/defective item, please contact canorna Customer Service within 24 hours of receipt.How will I get my refund？Your request will be processed within 5 business days after we receive your return. The refund will be issued to your canorna Wallet or the original payment account, as per your request.
Note: The original shipping fee and shipping guarantee are non-refundable.